Payment Policy

Last updated: September 1, 2026

SereneForge accepts the payment methods that are displayed and available at checkout for your location. Available options may vary by country, device, currency and order.

Payment Processing

Payments are processed securely through Shopify and the payment providers made available through our checkout. SereneForge does not ask customers to send card numbers, passwords or other sensitive payment information by email or social media.

When You Are Charged

Payment is normally authorized or captured during checkout according to the payment method selected. Your order confirmation will show the amount charged or authorized for the purchase.

Currency, Taxes and Final Price

Product prices, applicable taxes and shipping charges are shown or explained in the currency and amounts displayed at checkout before you complete your purchase. For international orders, customs duties, import taxes, VAT or other destination charges may apply as described in our Shipping Policy.

Payment Problems

If a payment is declined or an authorization fails, please check the payment details or use another payment method available at checkout. We do not have access to your full card or banking credentials.

Refunds

Approved refunds are returned to the original payment method where possible and are subject to the Return Policy. Processing time can vary by payment provider.

Questions

For payment or order questions, contact support@sereneforge.com or call +1 (307) 220-3420 during Monday–Friday, 9:00 AM–5:00 PM Eastern Time.